Cancellation Policy

Cancellation & Refund Policy

As all Staysouth properties are small, exclusive and privately and individually owned, late cancellations have significant impact. We require a current credit card with expiry date and CCV number to confirm a booking and 25% of the total accommodation costs is non-refundable - this equates to half the deposit charged to the credit card received at the time of booking. Full payment of the booked accommodation and services is required 30 days prior to arrival.

If a reservation is cancelled more than 30 days before check-in, a cancellation fee of 25% of the total accommodation cost applies - this equates to 50% of the deposit and is deducted from the deposit. Any refunds due will be refunded to the credit card used to pay the deposit or alternatively, by bank transfer if the deposit was paid by bank transfer.

For Example:

  • Booking Confirmed: 4 nights @ $500 per night = $2000
  • Deposit received: 50% of accommodation costs = $1000 charged to credit card
  • Cancelled: 40 days prior to check in
  • Cancellation Fee: 25% of accommodation costs
  • Refund: Deposit less cancellation fee = $500 refunded to the same credit card.

If a reservation is cancelled within 30 days of check in, the full booking tariff will be incurred and no refund issued.

Amendments - Should you wish to amend your booking; please contact us as soon as possible, in writing, so we may accommodate your request. Staysouth will acknowledge all amendments and cancellations in writing. Staysouth reserves the right to charge an administration fee of NZ$75 to amend an existing booking.

Travel Insurance - To protect you against unexpected changes to travel plans Staysouth highly recommends all guests carry travel insurance.

Instagram #staysouth_queenstownnz

Our Blog

See all blog posts

Gibbston Food & Wine Festival

17/3/2017

If you are in Queenstown for the long weekend, join us in the Queenstown Gardens... Read More

Arrowtown - Where to dine for the Golf Open

6/3/2017
Read More