House Rules & General Rental Policy

The Property - Guests are fully responsible for the property during a stay. This responsibility includes: taking reasonable care of the property; leaving the property with all utensils, furniture, fixtures, fittings and equipment in a clean and tidy condition in original position and with rubbish removed. Guests will be liable for any breakages or damage caused to the property, its furniture, fittings and chattels that may occur during the stay. Any costs of repairs and replacements are to be paid to Staysouth within 14 days of departure and will be charged to the credit card held on file.

Property Suitability - All Staysouth properties are privately and individually owned and as such may have unusual features, limited accessibility, or have potentially dangerous conditions. It is the guests’ responsibility to review all property details, amenities, specifications and unique characteristics, including environmental conditions, to verify that the property you have chosen is suitable prior to booking. Guests with mobility challenges or those travelling with children are specifically advised to discuss concerns or requirements with our reservation team as you cannot change properties upon arrival and if not suitable and cancelled you will not be entitled to any refund.

Occupancy Limitations - Each property under Staysouth.com management has specific occupancy limits and rules of house, which are strictly enforced. The number of adults and children to occupy the property must be stated at the time of booking and must not exceed the allowed number of guests. Neighbours are to be respected at all times, with quiet hours observed between 9 pm and 8am each night. Should the Queenstown Council “Noise Control” be called in by a neighbour, a penalty charge will be incurred. If increased non notified occupancy, vehicle traffic, excessive noise, or any illegal activity is found to occur at the property; Staysouth reserves the right to charge a penalty fee and evict all guests with the forfeiture of all monies paid. The penalty fee will be charged to the credit card held on file.

Condition of Property - Following check-in; please notify us immediately if anything seems amiss at the property. Please also ensure you review the property’s Compendium containing important property and contact information, operating instructions and emergency procedures. Please do not operate spa pools, televisions, or electronic devices until you have reviewed the associated instructions. Incorrect operation may impair performance or reception and result in a chargeable service call. Guests agree to keep the premises reasonably clean and tidy at all times, and agree not to remove any chattels from the property. Staysouth.com reserves the right to inspect the property at any time.

Parties & Events - All Staysouth.com managed properties are to be used as a residential dwelling only. Unless by prior consent and arrangement directly with Staysouth; the use of the property for a function, party, or any other like gathering is prohibited. If the property is found to be used as such Staysouth reserves the right to charge a penalty fee and evict all guests with the forfeiture of all monies paid. The penalty fee will be charged to the credit card held on file.

Pets - Animals are not permitted. If animals are found on the property, Staysouth reserves the right to charge a penalty fee and evict all guests with the forfeiture of all monies paid. The penalty fee will be charged to the credit card held on file.

Smoking In The Property - There is no smoking inside or on the premises of any Staysouth.com managed property and please remove any cigarette butts from outside the property. If tobacco odour is noted on check out; Staysouth reserves the right to charge a penalty fee plus any additional cleaning and fumigation costs. All costs and fees will be charged to the credit card held on file.

Bedding Configurations - Each property has its own bed configuration limitations, please check these at the time of booking and specify your requirements. Once confirmed by Staysouth.com and accepted by guests; any request to change the configuration – for example, from two singles to a zip king - upon arrival will result in additional callout fee and linen charges.

Lost Property - Guests will be emailed if any lost property is found at the property upon guests’ departure – upon request, Staysouth.com is happy to mail any lost property to a contact address provided. A minimum fee of $25 plus postage and packaging applies.

Telephone Charges - Any telephone charges incurred (excluding standard line rental) will be charged to the booking credit card held on file. Notification of any charges will be emailed to the address held on file.

Callout Charges - Costs will be incurred in the event that a guest activates a security alarm or damages or misuses appliances or electronics resulting in a serviceman or Staysouth.com callout. Any repair costs and/or callout fees and will be charged to the credit card held on file.

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