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Staysouth Policies

The impacts of Covid-19 have been immense and we at Staysouth acknowledge that flexibility and cleanliness are at the forefront of our guests' requirements when making accommodation bookings. With this in mind, we have implemented the following measures to ensure not only guest safety but also heightened guest satisfaction.

  • All Staysouth staff are double vaccinated.
  • Newly introduced payment and cancellation policies to provide you with increased flexibility. Book now with zero deposit required and pay later.*
  • Enhanced safety protocols: Our Reservations, Operations and Housekeeping teams ensure the highest possible standards of hygiene and sanitisation. Training in the use of specific cleaning chemicals as well as Personal Protective Equipment to ensure best possible Covid-19 operating practices are met.
  • Given the current Covid Alert Level and the need to determine the vaccination status of our guests before entering any occupied apartment/villa, we have suspended all in-house servicing. For any bookings of 8 or more nights, we will however provide an additional set of linen and towels for guests to use at their leisure.
  • Guaranteed low touch environments: No Guest Reception and our contactless self-check-in process mean you can retain social distance from others at all times at your discretion.
  • Contact-free entry, with all properties featuring either digital door codes or key entry via lockboxes.
  • Contact tracing measures (QR codes) available in each and every one of our apartments.
*Valid for bookings outside the relevant payment window (30 days prior to arrival date or 60 days prior to arrival date during peak periods). 

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COVID-19 CANCELLATION POLICY – valid for all stays throughout the calendar year:

  • Free cancellation up to 60 days prior to check-in
  • Payment in full is required 60 days prior to check-in
  • Cancellations within 60 days of check-in are non-refundable.
  • If you are forced to cancel due to the impacts of Covid-19, a credit to the value of money paid will be implemented and valid for 18 months post the original check-out date.


The above changes may be amended by Staysouth.com as/if required and as Covid-19 restrictions change. In the event Government travel restrictions result in the need to cancel a previously confirmed booking; this v202208 Covid-19 policy supersedes Staysouth.com standard Cancellation Policy as listed on the Staysouth.com website; Rental Agreements v202203, v202006i, v201908, v202005 & v202006. All other standard Staysouth.com terms, conditions, and policies remain unchanged.