Booking Terms & Conditions

All Staysouth bookings are secured by way of confirmation received from Staysouth. A booking is deemed to be confirmed and a property secured once a deposit is paid and a valid credit card number is received. Total payment of the booking is made across two payments:

  • Payment One - A deposit of 50% of your accommodation cost is required to confirm your booking and secure the property. This will be automatically charged to your credit card at the time of booking.
  • Payment Two - The remaining 50% is due 30 days prior to your arrival date and will automatically be charged to the credit card used at the time of booking. Please note: Credit card data is held in a secure and encrypted environment.

Payment Two - Alternative Payment Method: If you prefer to make Payment Two via bank transfer into our New Zealand bank account please advise us in the SPECIAL REQUIREMENTS or COMMENTS field in the online booking form and we will email you our bank details. All bank transfer fees must be paid by the payer. Please note - all international bank transfers incur and additional NZ$25 fee per transaction, to cover NZ landing fees. Any shortfall in bank transfer payments will be charged to your credit card.

For bookings made within 30 days of your arrival - 100% of your accommodation cost will be charged at the time of booking (this may be processed in two payments).

Card Transactions and "add-ons" - All card transactions incur an additional administration fee of 3%. This is charged in Payment Two along with any add-ons like baby equipment hire, roll-away bed etc. Visa, Mastercard and Amex are accepted.

Security on the Property & Incidentals - All bookings require credit card details to be held on file as security on the property, in case of any incidentals (eg. telephone charges) or damage to the property. Staysouth reserves the right to hold a security deposit for security purposes and in case of any damage caused during your stay. Any damages must be settled within 14 days of departure.

Security Bond - All bookings require a bond to cover any damage or incidental charges, guests will be advised of the cost upon booking. The bond will be paid direct to Staysouth 10 days prior to the guest's arrival via a payment link sent direct to the guest's email. Access will not be given to the property until the bond is received. The bond will be refunded when an exit inspection has been completed to confirm that there is no excessive cleaning required, excessive rubbish to be removed or any damage to the property. Should the cost for reparations exceed the bond amount, Staysouth reserves the right to charge the card supplied at booking/bond payment.

Rates - Prices and information are subject to availability and rates at the actual time of booking. Overnight rates are secured and agreed at the time a booking is confirmed and a deposit received. Staysouth.com reserves the right to amend online advertised rates at any time. Any rate adjustments do not affect any confirmed bookings already in place.

GST - All overnight rates and additional prices listed are in New Zealand dollars (NZD) and include a 15% Goods and Services Tax (GST).

Age of Guests - Any guest making a booking must be over 25 years of age and all/any guests unaccompanied by a parent or guardian must also be over 25 years of age. Guests under the age of 3, when booking are classed as infants and stay free of charge when using existing bedding. If a baby cot is required these can be provided at an additional cost.

New Zealand Public Holidays - Surcharges may apply to departures and any additional services requested on Public Holidays (eg. housekeeping/servicing, pantry stocking, concierge services).

Staysouth.com Ltd. Office Hours - Our office hours are 8:30am - 5pm, Monday to Friday. We will be closed on public holidays and contactable via an emergency telephone if there is a problem at the property.

Force Majeure - Staysouth.com Ltd. accepts no liability where the contract is affected by 'force majeure'. In the context of these terms and conditions, 'force majeure' is any event that we could not, even with due care, foresee or avoid. These events include but are not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action, technical problems with transportation or other events outside our control.

Liability - Staysouth.com Ltd. does not accept any responsisbility or liability for acts of omission or misrepresentation by third parties that may prevent or disrupt a guest's booking. All information and descriptions listed on any and all Staysouth owned websites are believed to be accurate and are offered in good faith. On occasion and due to circumstances beyond our control; certain features or facilities may not be available for this we accept no liability. In addition Staysouth does not accept liability for any injury, loss or damage to the guest or their possessions, any member of the guest's party or any visitor to the rental property, arising out of or in connection with the use of the rental property.

Agreement - All guests agree to be bound by Staysouth.com Ltd's terms and conditions by paying the deposit, accommodation charges and security bond (if applicable), either directly to Staysouth or through a booking agent. If booked through a booking agent, all guests are required to authorise the release of their credit card details to Staysouth and authorises Staysouth to charge guest's credit card for additional cleaning, damage, emergency outcalls and associated collection costs.

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