Esplanade Apartment Management
Until recently I was the owner of a unit in Esplanade Apartments on Lake Esplanade, Queenstown. As I reside in another part of New Zealand I appointed Andy Salek and Sonya Archibald of “Esplanade Queenstown” as my Property Managers.
Without hesitation I am most happy to recommend them to any property owner in the area, as I have been nothing but absolutely happy with the professional manner in which they have looked after my property. They are always available to assist, their paperwork and administration is always top class and on time and they have always been willing to “go the extra mile” for me, even well after I had sold the property. They simply did a terrific job and I felt my investment was in very good hands.
The income returns on the property increased after I appointed Esplanade Queenstown and their management of creditor payments was extremely efficient.
I have used other Property Managers in the past and non have preformed up to the high standard displayed By Andy and Sonya.
Thanks a million Andy and Sonya.
I have no hesitation in recommending their services
Ray White Queenstown have been involved with the marketing and sales process of the Kawarau Village Apartments since the owners, Kawarau Village Holdings Limited (KVHL), decided to bring them to the market in 2012. The product was sold under receivership conditions on an "as is where is" basis. The properties had never been lived in and had a number of faults which deterred from the sales process. Following an open market tender process, it was decided to appoint Staysouth to manage the unsold apartments for two primary reasons;
a) By preparing the apartments for the rental market they would discover and repair any faults
b) They would provide a revenue stream for the existing and future owners without being attached to a strict management agreement through the neighbouring hotel complex; which in turn would impinge on a borrower's ability to source funds.
Staysouth quickly and effectively improved the quality of the remaining apartments and provided up to date reporting and increasing revenue for the owners. From a sales process, they assisted with enhancing the offering to the general public and should the sales process have continued, I believe we would have continued to have a strong working relationship and we look forward to the opportunity of working closely with Staysouth again when the opportunity arises.
I have no hesitation in recommending their services
Wakatipu Realty Group Limited T/A Ray White Queenstown
I was the owner of Villa 1, Esplanade Apartments on Lake Esplanade, Queenstown and discovered Staysouth while scouting around to find someone to manage mine and my friend's villa. Eventually I connected Andy up to some of the other owners and he has now under him a pool of villas. I must say, I was very happy with the management style of Andy and the Staysouth team of Esplanade Queenstown and would whole heartedly recommend Staysouth as property managers. He has managed my villa well and I must say that they do go the extra mile in helping out even beyond professional duties. I am happy to discuss this with anyone who wants to check. Thanks Andy and stay in touch.
LAGUNA BAY PASTORAL COMPANY - STAYSOUTH MANAGEMENT
We have owned since mid 2012 an investment property in the development by the name “Esplanade Queenstown”
We chose Staysouth to manage the property at the time of purchase, and we have been delighted with our decision, specifically;
- The property is maintained at the highest level
- Communication from Staysouth is both regular, precise, and informative
- Staysouth team are always available to assist with queries
- Guest feedback from the rental pool is fabulous
- Owners returns are high as a result of quality management and guest satisfaction
- Staysouth represent us at Body Corporate meetings without charge
- We trust and value the relationship with Staysouth
It would be my pleasure to refer Staysouth without reservation
CIO, Laguna Bay Pastoral Company
Staysouth.com Ltd - Management of LakeRidge Queenstown
We were the owners of Unit 1, LakeRidge Condos from 2006 until June 2016 and from May 2007 our unit was under management by Staysouth.com Ltd (and its predecessor company Mariko Holdings Limited). We have known the Director of both companies, Andy Salek, since the beginning of the first management contract and we have also known Sonya Archibald as the General Manager of the respective management companies since 2009. The management of our property under Andy and Sonya (and now the Staysouth brand) was nothing short of excellent over the nine year period and we would like to highlight the following as key points of note in this respect:
• Staysouth did a fantastic job of maintaining our property to a very high standard and liaised very effectively with the Body Corporate to ensure that maintenance issues affecting the common parts of the LakeRidge development were equally effectively addressed - the 5-star Qualmark rating awarded to LakeRidge bears testament to this fact• Staysouth did a fantastic job of maintaining our property to a very high standard and liaised very effectively with the Body Corporate to ensure that maintenance issues affecting the common parts of the LakeRidge development were equally effectively addressed - the 5-star Qualmark rating awarded to LakeRidge bears testament to this fact• Communication from the management company was always regular and informative and kept us up to date on all aspects of the management of our property, including advice on how to optimise occupancy rates through their detailed understanding of the target market• The property was actively marketed throughout the year ensuring steady occupancy levels and a regular flow of rental income• Monthly reporting of letting and maintenance activity was always delivered on time and to a high standard and the payments of associated letting income into our account were always made on schedule
These points all reflect the management's professionalism and attention to detail for which we would have no hesitation in recommending them to other owners seeking a trustworthy property manager.
David Goulding, Sally-Ann Goulding
Reference relating to quality of management service provided by StaySouth
I have owned Unit 2, Lakeridge Condos, 51 Thompson Street, Queenstown since late 2006. At that time the complex was managed by Breakfree. In April 2007, the Body Corporate agreed to appoint Mariko Holdings, later re-named StaySouth, to manage the property. From the beginning, the management service has been exceptional in all areas. The furnishings and exterior signage were quickly improved to the level required for the rental pool. Considerable effort went into attaining and maintaining the Qualmark Four Star certification and improving website visibility. There are ongoing efforts to optimise revenue by balancing direct bookings with those made through online wholesalers. Occupancy has been increasing year on year, especially through the shoulder seasons. The management are extremely personable and are always straightforward and detailed in reporting their ongoing efforts in this competitive market. Our own experience of staying there each year has always been totally satisfactory – everything works, everything you need is there, along with clear instructions on using the audio-visual equipment and wi-fi. Housekeeping clearly does a proper job to make sure each unit is ready for occupancy. Rental payment and accounting is always regular, easy to understand, and as mentioned, we are still seeing increasing occupancy. Any accounting queries have always been quickly addressed. On the maintenance side, StaySouth are extremely pro-active and have introduced a long-term maintenance plan. Both interiors and exteriors are maintained to an extremely high standard. There have been ongoing issues of leakage into my unit which would be difficult for me to resolve remotely but they have gone to some length to help resolve this, including liaising with the original contractor, and seeking third party advice. The attention to detail extends to the external environment of the units, including going to the effort of canvassing owners before adding a fence to a low boundary wall to minimise the disruption from one adjoining property. As an owner living in Malaysia it is reassuring to know that the management is in such safe hands; I can wholeheartedly recommend them. Please get in touch if you need to know more.