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Staysouth Policies

All Staysouth properties are self-catered and self-contained, and unless staying for 8 or more nights; servicing during your stay is not included in the overnight rate. Staysouth is happy to provide additional servicing upon prior arrangement, additional costs apply and vary from property to property, and according to guests’ requirements - please enquire well in advance as staff availability cannot be guaranteed. 

All bookings for 8 or more consecutive nights include one free linen and towel change per 7 nights of stay. Additional servicing/cleaning is available on request – additional costs apply.

When servicing a property during a guest stay, Staysouth policy is to not move, touch, wash or tidy-up guests’ personal belongings.  It is the Lead Guest’s responsibility to ensure all surfaces and beds are clear of personal items prior to scheduled in-house servicing.


Staysouth conducts both pre-stay and post-stay inspections.  This is to ensure the property is maintained at its high level of presentation, that appliances and fittings in the property are working correctly and safe for use and that guests are not erroneously charged for causing any breakages or damage.

Should you notice something broken, damaged or not working correctly please advise Staysouth immediately.  We will advise if this is pre-existing and/or we will make every effort to repair it as soon as possible.  We hold detailed photos, notes and files of all/any known marks/damage/issues to each Staysouth property. If not reported and if not on file as a pre-existing condition, Staysouth may assume the damage occurred during your stay and the Lead Guest would then be liable for the repair/replacement.  

Upon your departure and at the time of the post-stay inspection; if Staysouth, at its sole discretion, is not satisfied with the condition of the property, reasonable wear and tear notwithstanding, we reserve the right to debit costs to the card/s held on file or deduct from the bond the cost to return the property to the condition it was in at the time of your arrival.  A written breakdown of all charges will be emailed to the Lead Guests once charged.

Lost keys, remote controls and garage remotes incur charges between NZD100 - NZD250 +GST.  These costs will be deducted from the security bond or debited to either a credit card held on file.  An invoice/receipt will be emailed to the Lead Guest.

Bed Configuration Policy:  Each property has its own bed configuration limitations, please check these at the time of booking and specify your requirements. Once confirmed by Staysouth and accepted by guests; any request to change the configuration upon arrival (for example, from two singles to a zip king) may result in additional callout fee and linen charges.