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Staysouth Policies

All Staysouth properties are self-contained, self-catered and self-serviced.

Other than your departure clean; in-house housekeeping or servicing is not included in your overnight rate. Upon request customised and additional servicing can be arranged – costs as well as staff availability and rostering conditions apply. 

Bed Configuration Policy:  Each property has its own bed configuration limitations, please check these at the time of booking and specify your requirements. Once confirmed by Staysouth and accepted by guests; any request to change the configuration upon arrival (for example, from two singles to a zip king) may result in an additional callout fee and linen charges.


Staysouth conducts both pre-stay and post-stay inspections. This is to ensure the property is maintained at its high level of presentation, that appliances and fittings in the property are working correctly and safe for use and that guests are not erroneously charged for causing any breakages or damage.

Should you notice something broken, damaged or not working correctly please advise Staysouth immediately. We will advise if this is pre-existing and/or we will make every effort to repair it as soon as possible.  We hold detailed photos, notes and files of all/any known marks/damage/issues to each Staysouth property. If not reported and if not on file as a pre-existing condition, Staysouth may assume the damage occurred during your stay and the Lead Guest would then be liable for the repair/replacement.  

Upon your departure and at the time of the post-stay inspection; if Staysouth, at its sole discretion, is not satisfied with the condition of the property, reasonable wear and tear notwithstanding, we reserve the right to debit costs to the card/s held on file or deduct from the bond the cost to return the property to the condition it was in at the time of your arrival.  A written breakdown of all charges will be emailed to the Lead Guests once charged.

Should an excessively littered or dirty property result in extended housekeeping hours required to service and prepare the property for the next guests;, at its sole discretion, reserves the right to charge extra time at NZD55+GST per hour. Should it be necessary to clean carpets, fumigate, remove stains, repaint, repair finishes, or replace furnishings, textiles, BBQ or homewares, or remove excess rubbish; you will be charged for any Staysouth staff or any commercial or professional contractor’s travel, labour, materials, and merchandise, plus an administration fee of minimum 1 hour @ NZD55+GST. These costs will either be deducted from the security bond held against the Lead Guest’s credit card or in the event the transaction is declined, to any credit card held on file in reference to your booking.

Lost keys, remote controls and garage remotes incur charges between NZD100 - NZD250 +GST.  These costs will be deducted from the security bond or debited to either a credit card held on file.  An invoice/receipt will be emailed to the Lead Guest.