All Staysouth bookings are secured by way of email confirmation from Staysouth to you/the guest. A booking is deemed to be confirmed and a property secured once a valid credit card number is received.
All credit card details held on file against a booking must be entered by the Lead Guest into Staysouth’s reservation system/secure merchant services vault via a secure email link provided by Staysouth Reservations. If credit card details are not entered by the Lead Guest via this secure link Staysouth reserves the right to cancel your booking before check-in time or within 48hours of the emailed booking confirmation, whichever is sooner.
Note: this link is generated by Staysouth and is not the same as that generated by an online third-party booking platform e.g. Booking.com or Expedia etc. If you have already entered your credit card details via one of these platforms, Staysouth may still require you to re-enter your details using our link as well as provide photo ID in the name of the lead guest and the cardholder, you may also be asked to produce the card and corresponding photo ID at the time of check-in (to verify the card belongs in fact to a person staying). This is to protect us, Staysouth, and our Property Owners in the event of credit card fraud.
Cancellation terms for all single unit bookings:
- Bookings made with zero deposit at the time of booking
- Payment in full is required no later than 60 days prior to the arrival date.
- If cancelling more than 60 days before check-in, NO CANCELLATION FEE applies, regardless of the reason for cancellation.
- If cancelling within 60 days before check-in a CANCELLATION FEE of 100% of the total accommodation cost applies
Any unused nights are considered a no-show or a last-minute cancellation and are non-refundable. No refunds will be given if a guest vacates the property early.
Multi-unit bookings (more than 1x apartment or villa) booked during NON-PEAK periods require a 25% deposit at the time of booking. The deposit is refundable, minus an administration fee of $150 per villa/apartment if cancelled more than 60 days prior to the arrival date. The balance payment is due 60 days prior to arrival, and the booking is non-refundable from this point onwards.
Multi-unit bookings (more than 1x apartment or villa) booked during PEAK periods (24Jun to 15Oct; 15Dec to 31Jan inclusive) require a 25% deposit at the time of booking. The deposit is refundable, minus an administration fee of $150 per villa/apartment if cancelled more than 90 days prior to the arrival date. The balance payment is due 90 days prior to arrival, and the booking is entirely non-refundable from this point onwards.
Staysouth recommends all guests (domestic or international) hold travel insurance in case of cancellations.
Staysouth recognises that multi-villa policies are strict, however, we manage these properties on behalf of the individual owners, and we are often not able to re-fill gaps left due to cancellations.
Payment Methods: Staysouth accepts bank/wire transfers and VISA & MASTERCARD card payments.
All bank transfer fees must be paid by the payer and from 12 June 2020, all card transaction fees are included in the Staysouth.com rates. All international transfers incur an additional landing fee of NZD25.00. Any shortfall in bank transfer payments will be charged to the lead guest's credit/debit card entered at the time of booking.
Non-payment or issues with credit cards: Occasionally there may be an issue with a credit card. Should this occur, a replacement credit card is required to be supplied via Staysouth’s direct and secure email link and monies due must be immediately paid. Failure to do so may result in immediate cancellation of the booking, with no refund given.
SECURITY BOND, INCIDENTAL CHARGES & DAMAGE
Incidental & Additional Charges: All bookings require valid Lead Guest credit card details to be held on file in case of any incidentals, damage caused and/or failure of the guests to perform all obligations set out in Staysouth’s Terms & Conditions, and general policies herein or in its properties’ Compendium. These charges may include but are not limited to: telephone charges, property servicing, concierge services, additional cleaning fees or removal of excessive rubbish, penalty fine for strong odours (cooking and or smoking) found in the property, excessive noise created or disruption caused to other surrounding residents, penalty fines for breaking any local laws, regulations & restrictions. Any additional charges must be settled immediately.
Standard Security Bond: All bookings require a bond by way of a “Credit Card Pre-Authorisation” to cover any damage caused to the property. The Lead Guest will be advised of the cost upon booking (property specific and varies between NZD500 to NZD1500). Staysouth will place the bond pre-authorisation on The Lead Guest’s credit card on the day of check-in.
Access will not be given to the property until the bond pre-authorisation is in place and the appropriate credit is held successfully. The amount held against your credit card’s available limit will be released back onto the card when an exit inspection has been completed to confirm that there are no missing items and that there is no excessive cleaning required, sorting of chattels etc. between properties (in cases of multi-apartment or villa rentals), excessive rubbish to be removed or any damage to the property.
Should the cost for any required reparations exceed the bond amount held, Staysouth reserves the right to immediately charge any card supplied/on file and relevant to the booking. The Lead Guest authorises Staysouth after the post-stay inspection; to debit their credit card with any associated costs required to make good the property and return it to the same condition it was in when guests checked in.
The pre-authorisation is not a charge or transaction against your card and does not incur any additional fees, however, should your card be charged for any damage etc. the standard 3% bank fee reimbursement charge for all credit card transactions applies.
The Security Bond will only be released after a full post-stay inspection is conducted to confirm there has been no damage to the property, no missing items and no excessive cleaning and/or rubbish removal is required.
Non-standard Security Bond: On occasion, Staysouth may require that a higher than usual bond be held. This may be due to a property being used as a venue for a function or event for groups larger than the normal occupancy limits or film job. This will be explained and notified at the time the relevant booking is made.
RATES - ACCOMMODATION & EXTRAS
Prices and information are subject to availability and rates at the actual time of booking. Overnight Rates are secured and agreed at the time a booking is confirmed and a deposit received. Staysouth.com reserves the right to amend online advertised rates at any time. Any rate adjustments do not affect any confirmed bookings already in place.
Most Staysouth properties have a “base rate” valid for up to a certain number of guests. If your party comprises more than this number an additional per person per night cost applies. The correct overnight rate paid to Staysouth is the Lead Guest’s responsibility. An incorrect number of guests specified and paid for may result in penalty charges, the immediate termination of stay or eviction with no refund of unused nights, or temporary denial of access to the property until alternative accommodation for the extra guests is booked and paid for and proof of such provided to Staysouth.
All overnight accommodation rates and any additional prices, fines or fees listed in The Rental Agreement or in any email, phone or SMS/text correspondence and/or on Staysouth’s websites are in New Zealand dollars (NZD) and, unless otherwise specified, will include a 15% Goods and Services Tax (GST).
LEAD GUEST: LIABILITY FOR YOUR GUESTS & INVITEES
It is the Lead Guest’s responsibility to ensure all Terms, Conditions, Rules & Policies specified in The Rental Agreement are complied with by your guests and invitees and you, the Lead Guest acknowledge that you, your guests and invitees:
- Use the Property and any extra facilities included in your rental of the Property at your own risk;
- Children are supervised by a parent, guardian or responsible adult at all times;
- Are responsible for any call out charges arising through damage or misuse of alarms, appliances, electronics or excessive use of services;
- Are responsible for any call out charges arising from complaints received from neighbours and/or other guests, the body corporate, police or governing bodies/representatives;
- All personal items belonging to you, your guests or your invitees, any vehicles and vehicle contents belonging to or under your, your guests or invitee’s responsibility remain solely your responsibility;
- Staysouth accepts no responsibility or liability for any damage to any property or for any injury, loss or damage that you, your guests or invitees may suffer during your stay.
UNFORESEEN CIRCUMSTANCES, FORCE MAJEURE, ISSUES BEYOND STAYSOUTH’S CONTROL
Staysouth, at its discretion, may choose to relocate guests to an alternative property, or cancel any booking in the event of Force Majeure, if the property has become unsafe for any reason or any other unforeseen circumstance beyond Staysouth’s control. Staysouth will not be liable for any loss or damage sustained by the guest due to any of these situations or from such relocation or cancellation.